I love being a nurse. I think it is the most
rewarding job in the world. I’m so grateful that I have the opportunity to help
people every day AND get paid for it. But nursing definitely comes with
frustrations. It’s not just the best job in the world, but it can also be the
hardest. Some of those frustrations come
from the expectations of patients.
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Empty playground at a hospital in Ecuador, 2012 |
Patients are the reason that nursing is a great
profession, but sometimes the expectations of what nurses, and the medical
community can do, is misunderstood by patients. And this causes stress for
everyone. I joke all the time that everyone would be so much happier if
patients had to read and sign a contract before they were admitted to the
hospital so they had a better idea of what to expect.
After a particularly hard week at the hospital, I
wrote a “joke contract” as a form of pseudo-therapy for myself. But all
joking aside, apparently some doctors are already instituting patient expectations contracts. I find this really interesting, as both patients and the medical community need to take responsibility for patient expectations and outcomes.
I think it would be so great if patients were given a clear, honest picture of what to expect as a patient from the medical staff. I think this could only improve patient care and satisfaction, and open up more of a dialogue between the staff and patients on what they are hoping to accomplish by the hospital stay. Here is a start to what I would have patients read and sign before admission.
The Patient Expectations Contract
1. I understand that I am in a hospital and will
likely experience pain, nausea, discomfort, anxiety, sleeplessness,
frustration, more pain, and boredom. I understand that, although medicine is
wonderful and advancing every day, there may not be a medication or miracle to
solve all of these problems, including the problem I was admitted with. The
staff is doing their best to make me happy but sometimes I will just have to
grin and bear it.
2. I am my best advocate. When I need something, I
will ask for it before the need becomes extreme. I will speak up when I am
scared, hurt, hungry, etc., before I take my frustrations out on the staff. I
will ask questions while my doctors are in the room, especially when it is a
question only a doctor will answer. I will write down my questions and thoughts
so I can share them with the appropriate staff and not forget them. I will say
no when I want to, because it is my body.
3. I realize that my nurse is not my waitress,
maid, punching bag, or personal slave. My nurse is my
nurse. My nurse’s job is to keep me alive, and as comfortable as possible. It
may not be possible to keep me comfortable. My nurse is my advocate, but can
only advocate as much as I let them. For example, if I tell my nurse I’m in excruciating
pain, and that nurse summons the doctor, yet I put on a brave face for the
doctor, I realize my nurse will not get an order of pain meds from the doctor,
and cannot help me. I realize for my nurse to help me I must be honest, clear
about what I need, and straightforward with all members of the medical team.
4. I acknowledge that I am not the only patient. I
will have to wait, sometimes a long time, for things that I need. My doctors
and nurses will not be able to spend as much time with me as they want to. I
will rarely get things the moment I ask for them. My doctors and nurses will do
the best they can to accommodate when I want to walk, eat, sleep, have tests, and
talk to them, but I will also have to be very flexible and patient because
things rarely go exactly as planned in the hospital.
5. I know that my doctors and nurses are only
human. They are not gods, miracle workers, or invincible. Although my doctors
and nurses care about me (yes, we really, really do) and will use all their
skills and compassion to do everything they can for me, I know that not all
medical issues are fixable, and most medical courses run into complications. My
doctors and nurses have feelings. They get frustrated, sad, and hurt, just like
me. They also celebrate with me, and are genuinely happy when I get better.
They will do everything they can for me, but I will be kind to them, too.
*Alright, so this isn’t exactly a “gluten-free”
post. But I wanted to share it, so hopefully you’ll give me some slack ;)
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Wearing my grandmother's medal for "most compassionate nurse" |
Disclaimer: Having been both a nurse and a patient, these opinions are entirely my own and not necessarily the opinions of my employers or fellow nurses, past or present.